Royal Match: I did not receive coins that I purchased

If you find yourself in a situation where the coins you purchased have not been credited to your account, we are here to assist you promptly. Your gaming experience is important to us, and we want to ensure that any issues you encounter are resolved efficiently. This article will guide you through the process of reporting incomplete purchases and highlight how we aim to resolve such issues.

Understanding the Issue

When you make a purchase within the game, you expect to receive your coins instantly. However, there may be occasions when technical glitches or transaction errors occur, leading to coins not appearing in your account. This situation can be frustrating, and we understand how important it is for you to access the items or features that your purchased coins would provide.

How to Get Help

To report an incomplete purchase, simply tap the “Contact Us” button located in the upper right corner of your screen. This action will direct you to our support team, where you can provide details about your transaction.

Steps to Reach Support:

Locate the Contact Us Button: Look for the “Contact Us” option at the top right of your screen. This button is designed to facilitate communication between players and our support team.
Provide Purchase Details: In your message, include information about the transaction, such as:
- The amount of coins purchased
- The date and time of the purchase
- The payment method used (credit card, PayPal, etc.)
- Any confirmation numbers or transaction IDs you may have received
Submit Your Inquiry: Once you’ve filled out the necessary details, send your message to our support team. Ensure that your information is accurate to expedite the process.

What Happens Next?

After submitting your inquiry, our support staff will acknowledge your request. They will investigate the issue promptly, reviewing transaction logs and verifying the details you provided. This investigation typically includes:

Checking Transaction Records: Our team will look into our payment processing system to confirm whether your purchase was completed successfully.
Identifying Technical Issues: If there is a glitch preventing the coins from appearing in your account, our team will work to resolve it swiftly.
Communication with Payment Processors: If necessary, we may contact our payment partners to clarify any issues related to your transaction.

Our Commitment to You

We understand that timely assistance is crucial when dealing with transaction issues. Upon receiving your inquiry, our dedicated support staff will investigate the matter thoroughly. We are committed to resolving any issues as quickly as possible, so you can get back to enjoying your gaming experience without interruption.

Timeliness and Updates

Our goal is to provide updates on your inquiry within a reasonable timeframe. While many issues can be resolved quickly, more complex cases may take additional time for thorough investigation. We appreciate your understanding during this process. If you haven’t received an update within 48 hours, feel free to follow up on your request.

Tips for a Smooth Experience

To help prevent issues with future purchases, consider the following tips:

Ensure a Stable Internet Connection: A reliable internet connection is essential for completing transactions successfully.
Check Payment Details: Make sure that your payment information is up to date and that you have sufficient funds or credit available.
Keep Records: Retain any confirmation emails or messages related to your purchases. These can be helpful when contacting support.

Conclusion

If you ever face a problem with coin purchases, remember that help is just a click away! Our support team is here to assist you and ensure that your gaming experience remains enjoyable and uninterrupted. We appreciate your understanding and patience as we work to assist you. Thank you for being a valued member of our gaming community!